Returns

• Items returned within 14 days of the delivery date.
• Items that are unworn, unwashed and in the condition they arrived in.
• Items with their original tags and labels still attached.

• Items that have been worn, washed, altered or damaged after delivery.
• Items sent back after the 14 day window.

Email hello@stubbornonline.com with your order number, the item you want to return and the reason. We reply with the return address and next steps. Please do not send anything back before you hear from us.

Return shipping is paid by you unless the item is faulty or we sent the wrong thing. We recommend a tracked service, because we cannot refund a return that never reaches us.

Once your return arrives and passes inspection, we refund the price of the item within 7 business days. PayPal payments are refunded through PayPal. Transfer payments are refunded by transfer. The original shipping charge is not refunded unless the item was faulty or incorrect.

Want a different size or colour? Tell us in your return email. If the item you want is in stock we hold it for you and send it as soon as your return arrives. If it is not, we refund you instead.

If your item arrives damaged, faulty or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We cover the return shipping and send a replacement or a full refund, whichever you prefer.

You can cancel any order that has not shipped yet. Email us with your order number and we refund anything you have paid. Once an order has shipped it is handled as a return.